Terms & Conditions
- All reservations are billed to clients’ credit cards or corporate account numbers.
- Cwell Travels accepts all major credit cards: American Express, Discover card, Master card and Visa card.
- All published rates are subject to change without any notice.
- All rates are calculated in local currency and billed in us dollars at prevailing exchange rate.
- Cwell Travels chauffeurs are prohibited from soliciting gratuities.
- Cwell Travels will not manually input your credit card information without your approval. Cwell Travels will require you to insert your own card information OR credit card authorization form to prevent fraudulent activity.
- The following additional charges will be itemized on the customer
- billing statement when applicable:
- Two way tolls, Stops, Parking, Meet and Greet, Airport fees, Cell phone usage and Early and late pick up charges and other surcharges that cannot be calculated prior to service are not included in the estimate.
Domestic Flights: At luggage carousel (where permitted).
International Flights: Outside of Custom.
Airports Curb Side: Upon arrival call 470-829-4551 to meet your chauffeur at the curb.
- Domestic flights 45 minutes grace period and International flights 1 hour grace period from flight arrival time are given to all clients. After that applicable waiting time will be charged.
- If client is unable to locate his/her chauffeur, it is their responsibility to call 24-hours Dispatch Department at 470-829-4551 to locate your chauffeur.
- If client leave without any communication with Cwell Travels staff will consider NO SHOW and will be a Full charge.
Sedan: Ten minutes grace period is given for all other pickups locations after that applicable waiting time will be charged in fifteen minutes increments. All other vehicles are subject to be charged based on their term and conditions.
- Passenger request stops en route during point-to-point reservation will be charged $20.00 to $30.00 per stops for maximum of 10 minutes.
- All Sedan reservations are billed in thirty minutes increments with three hours minimum in Metropolitan area.
- All other vehicles reservations are subject to their term and conditions.
- Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pick up location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
- All non-sedan time-based reservations are billed full hour increments.
- For any changes please call at 470-829-4551 between the hours of 6:00 am to11:59 pm. Any changes or cancellations made after 12:00 am via email or phone will not be accepted.
- Cancellations are accepted by phone and email only. Emailed cancellations will be valid once Cwell Travels has acknowledged such email.
- Sedans: 3 hours prior notice is required for cancellation in order to avoid late cancellation charges (Some restrictions and cancellation fees may apply)
- SUV and Van: 6 hours prior notice is required for cancellation, a 24 hours notice is required in order to avoid late cancellation charges (Some restrictions and cancellation fees may apply)
- Limousine, Minibus, Party Bus: 72 hours (3 days) prior notice is required for cancellation of limousines and minibuses. Cancellation made after the specified time will result in a full charge.
- Motor Coach: 1 week prior notice is required for cancellation of a motor coach. Cancellation made after the specified time will result in a full charge.
- For point to point transfer and hourly service a fee equal to the fare, gratuity and wait time will be charged when the client does not show at the pre-arranged pickup location.
- If for any reason having trouble finding your chauffeur please call our toll free number 470-829-4551 and our dispatcher will help you locate the driver. If client leaves without informing the company without any communication it will be considered a No Show (FULL CHARGE).
- Client agrees that there will be no smoking in our vehicles.
- Client assures that no illegal drugs are brought into our vehicles.
- Client agrees that the passenger’s capacity of the vehicle provided shall not be exceeded.
- In case of misconduct by your party, chauffeur has the right to terminate this agreement without any refunds.
- A sick policy is also in effect for any one get sick in our vehicles and will be charged an additional $250.00 (maintenance fee).
- Cwell Travels reserve the rights to deduct minimum of $250.00 for any necessary cleaning or damage to the vehicle beyond normal wear and tear.
- DO NOT pay cash to the driver unless the cash payment has been pre-arranged.
- Cwell Travels shall not be liable for any delays, service interruptions, damages caused by mother nature, strike riots, authorities of laws, public enemies, hazards or dangers caused by state of war, quarantine, perils of navigations, inclement weather, hazardous road conditions, accidents, break down or any other condition beyond its control.
- Cwell Travels shall not be responsible for any personal items left behind. Please make sure to take all your personal belongings before the trip ends.
- Any immediate or future reservations made directly with the driver are NOT acceptable. Always call office directly at 470-829-4551 to schedule upcoming trips.
Cwell Travels is committed to provide you with the best possible travel experience. Please review reservation confirmations sent via email prior to the pickup in order to avoid any error for any question or changes please call at 470-829-4551.
CWELL TRAVELS reserves the right to change its terms and conditions at any time without giving prior notice. Any terms and conditions not included on this page are subject to the sole discretion of Cwell Travels. Unauthorized use of this site or its content is not allowed without written consent from Cwell Travels. All content and images are copyright.
Our professional chauffeurs are ready to spring into action and we can take you if you’re flying solo or traveling with an entourage. Our chauffeurs show up professionally dressed and rigorously trained. We know the ins and outs of Atlanta, so you don’t have to.
We specialize in black car services and concert and show transportation in Atlanta, GA. Cwell Travels can take you to any venue in Atlanta, including:
- Terminal West
- The Loft
- Tabernacle
- Believe Music Hall
- The Eastern
- The Masquerade
- Atlanta Symphony Hall
- Cobb Energy Performing Arts Center
- Lakewood Amphitheater
- Wolf Creek Amphitheater
- Buckhead Theatre
- And More!
Grab your tickets, book your ride, and then put your mind at ease. We’ll arrive on time and we’ll get you to whichever venue you need in style and with time to spare.
If you choose any other service, you might end up missing the opening act. Instead, choose the premier concert and show transportation company in the area. If the music isn’t your jam, we can come pick you up as early as you need. If you’re having an extra amazing time, we’ll come pick you up as late as you like.
Contact Cwell Travels today for experienced concert and show transportation. Instead of worrying about traffic and parking, we’ll help you focus on the music and on having a grand time.